Privacy Policy

Last updated: June 25, 2026

Introduction

This Privacy Policy explains how cypress-loft.com collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you submit a consultation request or contact us, we collect:

• Full name
• Email address
• Service selection details
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referral source

How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests
• Provide garden design services
• Communicate about your project
• Improve our website and services
• Send relevant information about our services (only with your consent)

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit a form or contact us
• Contractual necessity to provide our services
• Legitimate interests in improving our services and communicating with clients

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website or conducting our business
• Professional advisors when necessary for legal or business purposes
• Law enforcement or regulatory bodies when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation request data is typically retained for three years after the last contact.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

cypress-loft
42 Kingsland Road
Shoreditch
London E2 8DA
United Kingdom

Email: [email protected]